Ferris

Quality Assurance Statement

The aim of Ferris Painting Contractors is to build and maintain a Client base, based on mutual trust and co-operation. To achieve this the Company actively encourages a caring environment listening and understanding a Client's need in order to establish a positive business relationship. The objective is to retain the Client for the long term.

A quality system (ISO 9001:2008)) is in place within the Company in order to achieve the following objectives.

Safe Methods Of Working

• All operatives have been trained and made aware of their responsibilities both to themselves, their colleagues and members of the public. Operatives are made aware of method statements, which out-line any specific hazards related to a contract. Operatives are encouraged to be pro-active relating to site safety.

• Our management team has undertaken CITB management training courses and refresher courses as necessary. We can therefore help you achieve your H&S & CDM obligations .

High Standards Of Workmanship

• Operatives are trained in their specific field and are encouraged to take responsibility for their work, completing it efficiently, and in line with Company standards. The required standards and systems of work are explained to all operatives by management with site visits undertaken daily to ensure compliance.

• Should the Client believe there is cause for complaint it is Company policy to investigate the matter immediately. If justified, action is taken as quickly as possible to rectify the situation with minimum inconvenience to the Client. Procedures and systems are in place to facilitate compliance of this policy.

On-Going Provision Of Support To The Client .

• To ensure the services of the Company meet the Client's requirements, support is provided from the pre-contract stage through to final invoice. Regular courtesy calls are made to ensure the Client is happy with the work and the conduct of employees. Queries from the Client are followed up quickly and efficiently.

• In-order to maintain the Client, twice a year a service call will be made to ascertain future requirements. The ethos of the Company is that ‘It's future is in the hands of existing Clients' so, once established maintain the Client through:

  
  QUALITY / RELIABILITY / VALUE FOR MONEY.